Important NoticePayPal is our exclusive online payment processor. You do not need an account with them to pay for your order with Visa, MasterCard, Discover, American Express credit and debit cards.
To protect our customers, credit card billing name and address MUST match exactly as the shipping name and address. If you need to ship to an alternate address, i.e work, school etc, please contact your credit card company to have the information added to your account OR CLICK HERE to complete the credit card authorization form.
All Express/Next Day Air orders are subject to verification before the packages are shipped out. All Express/Next Day Air orders are only shipped to the billing address unless approved by our billing department.
** ORDERS THAT DO NOT FOLLOW OUR INSTRUCTIONS ARE SUBJECT TO CANCELLATION WITHOUT NOTICE.**
Quality ServiceAt LUXE BEAUTY, excellent customer service is our highest priority. We believe it is critical that we exemplify this statement with each customer. Our goal is to ensure that each customer receives helpful, courteous and knowledgeable service before, during and after the sale. To insure that the needs of all our customers are met, you can reach us via the options listed in the Contact Us tab.
Secured ShoppingTo ensure your shopping experience is safe and secure, Luxe is designed to use 256-bit Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. Our site is also actively monitored 24x7 to make sure that we are always open, safe and ready for shopping.
Online OrdersWe accept Visa, Master Card, Discover, American Express, PayPal & Western Union.
We do not accept personal checks. We do not ship COD. When you are ready to check out, you will be taken to a secure one page check out.
We use a secure server for your privacy and security. Online payment using the above mentioned credit cards can be made in the following way:
1. When you are ready to check out, you will be taken to a secure page and section of this site.
2. You will be asked to fill out information:
Shipping and Handling Rates**ANY ORDERS PLACED THAT ARE RETURNED TO SENDER FOR ANY REASON WILL AUTOMATICALLY BE CHARGED A $8.00 RETURN TO SENDER FEE. WE CANNOT BE HELD RESPONSIBLE FOR ANY REASONS AN ITEM MIGHT BE RETURNED**
**FREE SHIPPING INCENTIVE IS ONLY VALID ONCE PER ORDER. IF AN ITEM IS SHIPPED FOR FREE AND RETURNED TO SENDER, THE CUSTOMER MUST PAY TO HAVE THE ITEM RESHIPPED TO THEM A FLAT FEE OF $8.00**
Shipping and Handling costs for USA orders placed on LHBOUTIQUE.com are delivered via USPS. Continental USA orders totaling $75.00 or over will receive free regular USPS delivery. PLEASE NOTE: There is an additional fee for any shipping services outside of regular shipping. Your item will ship from the LHBOUTIQUE.com MD warehouse. Items that received FREE SHIPPING that are exchanged will incur the shipping fee to resend the item! Continental USA orders please allow 2-4 business days (Monday - Friday) for delivery. For overnight orders, if your order is placed prior to 1pm (EST) your item(s) will usually ships that business day but can take 1- 3 business days to process. International orders please allow 6 -10 days (Monday - Friday) for delivery depending on your country's location.
For shipping method options, expected delivery times, and shipping costs for each address type, please refer to the chart below. All shipping costs include handling and may be subject to state tax.
International and APO/FPOInternational and non-US Customers shipping and handling costs for orders placed on LHBOUTIQUE.com are based on USPS rates. LHB does not offer free shipping on international orders. Delivery times vary based on the method you choose. Items shipped outside the continental U.S. may be subject to tariffs, duties and/or taxes upon delivery and are the sole responsibility of the customer.
Canceling/Changes to Existing OrdersDue to fast shipping and turn around times, Luxe Beauty Supply will not accept any requests to make changes to or cancel orders once they have been placed. Despite the order's status, the order at no time is eligible to change or cancel. This measure is to ensure that orders are shipped out promptly. Please make sure your purchase is accurate BEFORE placing your order. Customer's are responsible to place their orders correctly. Luxe has no responsibility to alter any order in any way once it has been placed.
Exchange PolicyLuxe Beauty Supply wants you to be satisfied with your order, however due to sanitary and hygienic restrictions, Luxe only accepts unworn, un-tampered hair, under the guidelines of our Store Policy. All units must meet strict criteria to be eligible for an exchange or store credit and are subject to inspection by qualified staff and eligibility is determined at their discretion. These units are NEVER restocked as new and are sold only as open-box buys where that information is disclosed. Luxe reserves the right to refuse your ineligible unit and will return it to you at your cost.
All items are subject to a 15% restocking fee; that will not be waived or returned, even if that item is deemed ineligible for a return or exchange.
Returned merchandise are eligible for exchanges and store credits. Luxe does not offer cash refunds for returned items. Please make yourself aware of this policy and contact us with any questions BEFORE your purchase.
Return PolicyThere are no cash refunds for any items returned.
Luxe Beauty Supply reserves the right to refuse any items not returned in NEW condition and charge the customer for reshipment of their item back to them.
Product EligibilityTo ensure that your unit will qualify for an Exchange or Store Credit please follow these instructions upon receipt:
Product IneligibilityThe following items are not eligible for any type of exchange or store credit and will be refused automatically:
For fastest exchange, please contact us via email email@example.com. You must contact us within 7 days. Exchanges will not be allowed if you have not contacted us within 7 days from the receipt of your order. Please type 'EXCHANGE' in the subject line. Your email must include your information, order number and the necessary style number, color and size of the new item you wish to receive.
If the exchange is authorized, you will receive an email with an "Exchange Authorization Number" (EA#) that MUST be included on the OUTSIDE of the returned package. Packages should be shipped back to our warehouse DELIVERY CONFIRMATION ONLY We recommend that you keep a copy of the tracking slip for your records. We must receive the exchanged merchandise within 7 days* from the issuance of the Exchange Authorization Number. Return shipping charges are to be paid by the customer. For instance, if you received your item with free shipping, upon exchange, the customer must pay to have the item reshipped, despite the price of the item. Frequent exchanges will be subject to an approval process and additional fee. Luxe understands that international shipping may take longer and will adjust these guidelines as necessary for those items.
How To Request an ExchangeFor fastest exchange, please contact us via email firstname.lastname@example.org. You must contact us within 7 business days. Exchanges will not be allowed if you have not contacted us within 7 days from the receipt of your order. Please type "EXCHANGE" in the subject line. Your email must include you information, order number and the necessary style number, color and size of the new item you wish to receive.
How To prepare Your Package For An ExchangeOutside of Package:
8 Jay Gould Court
Waldorf, MD 20602 USA
Return Shipping LabelSome items cannot be returned using this label. Please read these instructions carefully.
Once your return has been received, we will make our best effort to honor the requests of the Return Merchandise Form. If for any reason the request cannot be granted or additional payment is required, we will credit your LHB Customer Account and you will have to complete the order for the replacement item.
Shipping Costs on ExchangeReturn shipping charges are to be paid by the customer. For instance, if you received your item with free shipping, upon exchange, the customer must pay to have the item reshipped, despite the price of the item.