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Luxe Beauty Supply is an Upfront Merchant on TheFind. Click for info.
Store Policy

  • Important Notice
  • Privacy Policy
  • Quality Service
  • Online Orders
  • Shipping and Handling Rates
  • International and APO/FPO
  • Canceling/Changes to Existing Orders
  • Exchange Policy
  • Return Policy
  • Product Eligibility
  • Product Ineligibility
  • How To Request an Exchange
  • How To prepare Your Package For An Exchange
  • Shipping Costs on Exchange

Important Notice

PayPal is our exclusive online payment processor. You do not need an account with them to pay for your order with Visa, MasterCard, Discover, American Express credit and debit cards.

To protect our customers, credit card billing name and address MUST match exactly as the shipping name and address. If you need to ship to an alternate address, i.e work, school etc, please contact your credit card company to have the information added to your account OR CLICK HERE to complete the credit card authorization form.

All Express/Next Day Air orders are subject to verification before the packages are shipped out. All Express/Next Day Air orders are only shipped to the billing address unless approved by our billing department.


Privacy Policy

Luxe Beauty Supply's policy is to respect and protect the privacy of our users. All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used exclusively for the purpose of fulfilling your order and making your buying experience a success. Strict guidelines are adhered to in order to keep your personal information private. In an effort to provide the best service to our clients, periodically sends out special offers and discounts via electronic notice (email). At any time you may unsubscribe to our notices by sending an unsubscribe email by choosing the unsubscribe option in the footer of the correspondence.

You can also click on the icon to find out more about our Privacy Policy.
Privacy Policy

Quality Service

At LUXE BEAUTY, excellent customer service is our highest priority. We believe it is critical that we exemplify this statement with each customer. Our goal is to ensure that each customer receives helpful, courteous and knowledgeable service before, during and after the sale. To insure that the needs of all our customers are met, you can reach us via the options listed in the Contact Us tab.

Secure ShoppingSecured Shopping

To ensure your shopping experience is safe and secure, Luxe is designed to use 256-bit Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. Our site is also actively monitored 24x7 to make sure that we are always open, safe and ready for shopping.

Online Orders

We accept Visa, Master Card, Discover, American Express, PayPal & Western Union.

We do not accept personal checks. We do not ship COD. When you are ready to check out, you will be taken to a secure one page check out.

We use a secure server for your privacy and security. Online payment using the above mentioned credit cards can be made in the following way:

1. When you are ready to check out, you will be taken to a secure page and section of this site.
2. You will be asked to fill out information:
  • Your name (as it reads on your credit card)
  • Your billing address (to verify authorization)
  • Your phone number (during business hours in the event we need to contact you about your order)
  • Your email (where you can receive order confirmations and tracking info.)
  • Your credit card type, number, and expiration date

Shipping and Handling Rates



Shipping and Handling costs for USA orders placed on are delivered via USPS. Continental USA orders totaling $75.00 or over will receive free regular USPS delivery. PLEASE NOTE: There is an additional fee for any shipping services outside of regular shipping. Your item will ship from the MD warehouse. Items that received FREE SHIPPING that are exchanged will incur the shipping fee to resend the item! Continental USA orders please allow 2-4 business days (Monday - Friday) for delivery. For overnight orders, if your order is placed prior to 1pm (EST) your item(s) will usually ships that business day but can take 1- 3 business days to process. International orders please allow 6 -10 days (Monday - Friday) for delivery depending on your country's location.

For shipping method options, expected delivery times, and shipping costs for each address type, please refer to the chart below. All shipping costs include handling and may be subject to state tax.

  • Orders received Monday through Thursday by 1:00 p.m. EST are usually processed the same day but can take up to 1 to 3 business days to ship.
  • Orders received Monday through Thursday after 1:00 p.m. EST are usually processed the next business day.
  • All orders placed after 1:00 p.m. EST on Fridays will not be shipped until Monday or Tuesday of the following week.
  • Orders are not processed or shipped on Saturday or Sunday.
Continental U.S. Serviced by USPS Priority Mail
Shipping Method Processing Time Est. Delivery Time Cost
Standard (Orders over $75) 1 to 3 business days 3 - 12 Business Days
FREE (Limit 7 pounds)
Flat Rate
1 to 3 business days 4 - 7 Business Days
$8 (Limit 7 pounds)
Priority Mail 1 to 3 Business Days 2 - 4 Business Days
Calculated at Checkout
USPS Priority Mail International 1 to 3 Business Days 3 - 10 Business Days
USPS Express Mail 1 to 3 Business Days 1 - 3 Business Days

Store Policy

International and APO/FPO

International and non-US Customers shipping and handling costs for orders placed on are based on USPS rates. LHB does not offer free shipping on international orders. Delivery times vary based on the method you choose. Items shipped outside the continental U.S. may be subject to tariffs, duties and/or taxes upon delivery and are the sole responsibility of the customer.

Canceling/Changes to Existing Orders

Due to fast shipping and turn around times, Luxe Beauty Supply will not accept any requests to make changes to or cancel orders once they have been placed. Despite the order's status, the order at no time is eligible to change or cancel. This measure is to ensure that orders are shipped out promptly. Please make sure your purchase is accurate BEFORE placing your order. Customer's are responsible to place their orders correctly. Luxe has no responsibility to alter any order in any way once it has been placed.

Exchange Policy

Luxe Beauty Supply wants you to be satisfied with your order, however due to sanitary and hygienic restrictions, Luxe only accepts unworn, un-tampered hair, under the guidelines of our Store Policy. All units must meet strict criteria to be eligible for an exchange or store credit and are subject to inspection by qualified staff and eligibility is determined at their discretion. These units are NEVER restocked as new and are sold only as open-box buys where that information is disclosed. Luxe reserves the right to refuse your ineligible unit and will return it to you at your cost.

All items are subject to a 15% restocking fee; that will not be waived or returned, even if that item is deemed ineligible for a return or exchange.

Returned merchandise are eligible for exchanges and store credits. Luxe does not offer cash refunds for returned items. Please make yourself aware of this policy and contact us with any questions BEFORE your purchase.

Return Policy

There are no cash refunds for any items returned.

Luxe Beauty Supply reserves the right to refuse any items not returned in NEW condition and charge the customer for reshipment of their item back to them.

Product Eligibility

To ensure that your unit will qualify for an Exchange or Store Credit please follow these instructions upon receipt:
  1. Inspect your item as much as possible without removing it from the original packaging. Items removed from original packaging and hairnets have a less likely chance of being accepted for an exchange.

  2. If the color or style is incorrect, please do not tamper with the unit any further, simply contact Luxe within 7 days of receipt of the item to receive a RMA#.

  3. Luxe strongly advises against trying on a unit but understands that it might be necessary when making a decision. When observing a unit, DO NOT TRY IT ON YOUR HEAD Hold the item in your hand or place it on a wig stand, making sure not to cut the lace, comb or finger the hair, pull any curls apart, comb or brush the unit, spray the hair, add any products to the hair or baby hairs.

  4. All items are factory-direct merchandise, and have not been tampered with by anyone for any reason. If an item has arrived to that you feel is damaged or defective, please contact us within 7 business days of item arrival. Defective or damaged items can include but are not limited to: wet products damaged in shipment, or hair items with hair missing, wefts loose, etc. Defects are determined before you wear the item. After the item has been worn we cannot determine if the any damage was due to normal wear and any request for a return or exchange will be denied. Instructions will be provided by a customer service representative. We have the right to refuse an exchange for an item we do not deem factory damaged.

Product Ineligibility

The following items are not eligible for any type of exchange or store credit and will be refused automatically:
  1. Any final sale, clearance, sample sale or close-out item
  2. Accessories (non-hair items including but not limited to: combs, brushes, spray bottles, mannequin heads, clips, pins, clamps, wig holders, rollers, scarfs, caps etc.) or wet products
  3. Wet Products (including but not limited to: glues, adhesives, removers, tapes, shampoos, conditioners, treatments, sprays, mists, moisturizers, creams, gels, glossers, soaps, alcohol, etc)
  4. Appliances (including but not limited to: steam roller sets, hot curlers, pressing combs, curling irons, flat irons, blow dryers, etc)
  5. Custom units
  6. Any hair that is been tampered with in anyway, making the item appear worn, fingered, or combed out.
  7. Lace units where the lace has been cut away, tampered with or removed for any reason
  8. Items that are not in original packaging and do not have all manufacturer tags cards and/or hair nets attached.
  9. Items that have not received a Return Authorization Number before receipt at our Exchange Department
  10. Any lace wig not returned with free super tape promotion or any free with purchase accessories.
  11. Fashion Jewelry (earrings, watches, bracelets, studs, necklaces, rings, etc)
  12. Any item where an RMA# has not been requested within 7 days and received back within 7 days
**Any hair that has been handled or altered in such a way that will prevent the item from being restocked in its original condition or resold. This includes hair that has any foul smelling odors as a result of being exposed to foul smelling odors or cigarettes**

For fastest exchange, please contact us via email You must contact us within 7 days. Exchanges will not be allowed if you have not contacted us within 7 days from the receipt of your order. Please type 'EXCHANGE' in the subject line. Your email must include your information, order number and the necessary style number, color and size of the new item you wish to receive.

If the exchange is authorized, you will receive an email with an "Exchange Authorization Number" (EA#) that MUST be included on the OUTSIDE of the returned package. Packages should be shipped back to our warehouse DELIVERY CONFIRMATION ONLY We recommend that you keep a copy of the tracking slip for your records. We must receive the exchanged merchandise within 7 days* from the issuance of the Exchange Authorization Number. Return shipping charges are to be paid by the customer. For instance, if you received your item with free shipping, upon exchange, the customer must pay to have the item reshipped, despite the price of the item. Frequent exchanges will be subject to an approval process and additional fee. Luxe understands that international shipping may take longer and will adjust these guidelines as necessary for those items.

How To Request an Exchange

For fastest exchange, please contact us via email You must contact us within 7 business days. Exchanges will not be allowed if you have not contacted us within 7 days from the receipt of your order. Please type "EXCHANGE" in the subject line. Your email must include you information, order number and the necessary style number, color and size of the new item you wish to receive.

How To prepare Your Package For An Exchange

Outside of Package:
  1. The RMA number must be clearly marked on the outside of the shipping box. Packages with no visible RMA will be refused.
  2. Ship item(s) in a sturdy cardboard box as damaged packages are ineligible for exchange.
Send package to:
LH Boutique
RMA# (Required)
Exchange Department
8 Jay Gould Court
Suite D
Waldorf, MD 20602 USA

Return Shipping Label

Some items cannot be returned using this label. Please read these instructions carefully.

Please See Product Eligibility and Ineligibilty to see if your order is eligible for return. We're sorry, but we do not accept returns of fashion accessories, wet products, hair care products, cosmetics, appliances, opened items, final sale or close-out items, open box buys, used or items returned more than 14 days after delivery.

>> This label cannot be used to return ineligible items. All returns must have an authorized RMA# or it will be refused. This number is issued by customer service and is necessary to process your request.

Return Instructions:

1. Download and Print the Return Merchandise Form. This form must accompany your return for faster processing.

Download and Print the Return Merchandise Form
2. Download and Print a Pre-Filled Return Label. Please note these are not postage paid. Return shipping fees are at the expense of the customer.

3. Securely pack the items to be returned in a box and include the Return Merchandise Form. The box your order arrived in should be sufficient to make sure that your return arrives back at our distribution center undamaged. Please pack your return shipment securely to ensure that the items are not damaged in transit.

4. Attach the Return Label securely to the top of the box and purchase the postage of any shipper you choose. We recommend using any service that allows tracking and insurance. We are not responsible for items lost in shipment or that arrives back to us damaged. If we have not received your item, YOU will need to use the tracking information to determine its whereabouts

5. Ship the package. Allow the designated shipping time, in addition to 3-4 days for LHB to process your return.

Please note:

Once your return has been received, we will make our best effort to honor the requests of the Return Merchandise Form. If for any reason the request cannot be granted or additional payment is required, we will credit your LHB Customer Account and you will have to complete the order for the replacement item.

If you have a question regarding your return or cannot print the label, please click here to send us an email. In the email, include your order number and the reason you want to return the items.

Shipping Costs on Exchange

Return shipping charges are to be paid by the customer. For instance, if you received your item with free shipping, upon exchange, the customer must pay to have the item reshipped, despite the price of the item.
store policy
Shipping Policy
return policy
paying for your order
privacy policy

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