How To prepare Your Package For An Exchange

STEP 1
REQUEST AN RMA NUMBER (Return Merchandise Authorization)

  • Once you are logged in, click on "Completed Orders" as shown below

rma1.jpg

 

  • Select the items you want to return from your list of completed orders

rma1a.jpg

  • Complete the form and click on "Submit Return Request"

rma2.jpg

 

Step 2
PACK YOUR ITEM

  • Place your item in the original manufacturer's packaging
  • Place the original package into a shipping carton.
  • Please do not place stickers or shipping labels on the original manufacturer's package.

 

STEP 3
SHIP YOUR ITEM

  • The RMA number must be clearly written on the outer box.
  • You can download and print a "Pre-Filled RMA Return Label" (Attached below). Please note these are not postage paid. 
  • We recommend you ship via insured ground service with a tracking number.
  • Return shipping charges are the responsibility of the customer.
  • We are not responsible for lost or damaged packages.


Return Address
Luxe Beauty Supply
15912 Crain Hwy
Suite 292,
Brandywine, MD 20613


Please see Product Eligibility and Product Ineligibility to ensure your order is eligible for return.